F.A.Q.

To save you time, we have collected the most frequently asked questions and provided the answers. However, if your question is not answered, please do not hesitate to call us!

Service Details

Working with mining companies and tradesmen, we have become very flexible in our hours of work and can start at 6 am, including weekends and public holidays. However, generally, we start at 9 am – 6 pm, Monday to Friday.

Yes, we usually sight the vehicle and then tailor a detail for your company/vehicle needs.

Yes, we do on 3 or more vehicles.

Each car is different, as is the type of detail you require. We operate based on the following rule:

  • Bronze Detail 3-4hrs,
  • Silver Detail 4-5hrs,
  • Gold Detail 5-6hrs,
  • Diamond Detail 6-7hrs,
  • Mining/Work Details 8-12hrs with a 1-2 hour variance.

Yes, as part of our detail service, we offer to drop off the vehicle owner at their workplace or home (within 10kms) when they bring their vehicle to us, and we also provide a pick-up of the owner once the detail is complete.

We are usually booked ahead for a period ranging from 14 to 30 days, so please keep this in mind if you require a detail by a specific date, such as for a wedding, prom, etc.

We certainly do! The best gift of all is the gift of a nice clean car!

Technical Details

Most of the time a cut or a polish can bring the paint back. However, once the paint colour has faded under the clear coat, you would have to see a smash repairer or spray painter.

Yes, strongly advice against just getting a polish alone.

Think of wax like a protective shield. The polish enhances the surface to bring out the best shine, while the wax acts as a protective barrier, sealing the paint and preventing corrosive moisture or dirt from causing damage. Using polish alone without wax leaves the surface vulnerable to the elements, potentially leading to fading and damage over time.

Leather treatments can vary based on the quality of the leather. We recommend at least one treatment before summer to reduce shrinkage and damage from heat, and one after summer to restore the moisture lost due to the heat. Other suitable times for treatments may include after exposure to pets, spillage on the leather, holidays, or visits to the beach, as salt can cause damage to your leather. Treatments are also advisable whenever you notice your leather becoming stiff or hard.

Dirt and soil are abrasive to your interior and exterior duco (paint). If left for longer periods, dirt, sand, and soil can bake into the surface and cause marking and staining that cannot be removed without damaging the affected surface.

We use a variety of trusted and reputable car cleaning products sourced from the market’s top companies. Some examples include California Custom, Meguiar’s, Malco, Starbrite, and Britex.

Yes, we use a tint-friendly cleaner that doesn’t allow any scratches or pinprick holes to become worse due to the chemical cleaner.

It always depends on what the staining is. If the staining is light and hasn’t been on the fabric for long, there’s a very good chance the stain can be removed. However, deep, heavy staining can, though it can be cleaned, leave slight staining on the fabric.

How to Care for Your Vehicle

It really depends on your usage. Factors such as beach trips, bush excursions, having pets or kids, and frequent traveling will require your vehicle to be detailed more frequently.

Dirt and soil are abrasive to your interior and exterior duco (paint). If left for longer periods, dirt, sand, and soil can bake into the surface and cause marking and staining that cannot be removed without damaging the affected surface.

Misc

We currently don’t have an EFT machine, but we do accept payment in cash and/or through bank transfer.

Yes, we have donated different details for charity events to raise money. We also support pensioners and persons with a disability by offering a 10% discount for all services.

Yes, we have a number of clients who use NDIS funding for home, carpet, yard, relocation, and/or car cleaning.

Yes, we provide a detailing checklist that covers most of the cleaning performed on your vehicle. While not every item is individually listed, we use general subheadings for the areas that have been serviced.

We only offer buffering services on boats.

No, fiberglass does not come up shiny like paintwork, and you can expect a 20-30% improvement. However, when done regularly, it prevents the fiberglass from getting worse by sealing and protecting it from salt, moisture, and weather. Prevention is better than cure when it comes to boats and is not as forgiving as paintwork.

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